I added money to my Microsoft account balance by mistake...

Once you add the funds to your account it can't be reversed.

It was microsoft balance, ist strange on the website it says the balance is correct and the funds have been added, but on my childs account the money isnt there. Thank you

The money would hav been directly added to your account balance. You would need to choose your Microsoft account balance as your payment option.

Just curious, was this resolved? And is this a bug or some specific conditions that must be followed to make the money appear in the balance. I have similar problem. Despite the fact that money was added to make a purchase for Fortnite, the problem seems to be purely on Microsoft side, but not xbox or anything else.

1. My child (joined to family account) wanted to purchase in-game currency. She were redirected to the request page, where she request a parent (me) to allow the purchase.

2. I received an email from Microsoft Family Safety with option to allow this purchase.

3. After selecting "Allow", I was redirect to the Family Safety app where I was asked to add money to the my child's Microsoft account.

4. I followed the steps and added money to her account. Received email with confirmation. Verified that money was taken from bank account.

5. Unfortunately, the app still shows that No Ballance on my child's account.

6. New transaction record appeared though with messages: "Money added to account €50.00" . However on the same page there is anothe record "Microsoft account balance €0.00". On the home page same thing: "No balance" but at the same time there is record that €50.00 is added.

Moreover, when I opened Microsoft Family Safety website in the browser, the balance showes €50.00. That makes everything even more confusing.

Still the purchase of in-game currency can not be completed due to absence of money in the child's Microsoft account.

Hi

We are trying to use money added via Xbox gift cards and have a positive Microsoft account balance with plenty to make the purchase.