I added a whole new XBox account when trying to put my account on XBox live...

NickolasBahadur · Apr 16, 2019

I have an xbox account... named "X"

i was trying to move X to an xbox live account. when doing this i got an error code, and i went online to see what it meant.

i worked on it a bit, creating an xbox account via the online website and signed in on my xbox 360.

now i have a whole new account that is on xbox live and has none of my data.

is there some way i can make X an xbox live account while keeping my achievements and game data?

:)

XBF Brad A

Hi Nickolas,

Thanks for coming to the forums with your issue about making new account. You basically signed in with the wrong email and created a brand new account. You will need to use the
account website and find the correct email, by logging in with different emails you know.

Another way to fix this, if you know the gamer tag. You can request a call from support and have a support agent assist you.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

SchizoidSine1

THANK YOU SO SO MUCH.

YAS!

KindGryphon

sorry to bother you again.... but is there some way i can just move my data from X to the new xbox profile via a flash drive?

No. Nothing is transferable between accounts.

XBF Chris J

Hello Nickolas,

If I understand the post correctly, you have an offline Xbox 360 account that you wanted to set up for Xbox Live. Is this correct? If so, you would have had to convert this profile from the 360 console. It sounds like you now have 1 offline Xbox profile
named "X" and another Xbox live profile you just created.

One thing to keep in mind is that the Microsoft account you created now has a Gamertag. This means that you cannot use it to convert "X" into an online Xbox account. You would have to

create a Microsoft account here using a different email address. You can also make an outlook email on the spot to simplify the process.

Use this link for further assistance :
How to turn an Xbox 360 offline profile into a gamertag

If you come across another error, let us know the exact code and message you receive. You may also want to unplug your network for a few minutes to let it refresh.

NickolasBahadur

sorry to bother you again.... but is there some way i can just move my data from X to the new xbox profile via a flash drive?

I added a whole new XBox account when trying to put my account on XBox live...