I accidentally ordered a series x console and the payment went thru but its still pending...

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you want to cancel an order, please log in to:

https://account.microsoft.com/billing/orders then search for the item you would like to cancel. Click Manage, then cancel.

If you are already charged for it, you can request a refund here:

https://support.xbox.com/en-US/forms/request-a-...

Hope this helps.

hi there! it usually returns before it leaves the pending status when situations like this happen and the payment actually went through. i still want the game honestly is there anyway I can still get the game I had ordered since the payment went through?

Hi,

As I understand it, 'Pending' on an Xbox Series X or S order means that your console is assigned and waiting for shipment. Baring any unforeseen delays you should get it on the launch day. Mine says pending too.

I’m curious about this aswell, I ordered my series x on the release date (november 10th) and my order has said it is “pending” since then. It would be nice to at least recieve some kind of information on its estimated arrival

Hi

Try to contact the Microsoft Store support service, they can give you better information about the status of your order.

https://support.microsoft.com/en-us/contactus/

Regards.