HyperX Headset not connecting anymore

CindyCatheline · Apr 30, 2020

My HyperX headset for Xbox One is no longer connecting. I’ve tried it on my laptop so I know it still works, but it will not work on any of our Xbox controllers (we have 3). We just got the Xbox, the controllers and the headset for Christmas. I’ve
tried every troubleshooting idea out there on Google and none have worked. Is anyone else having this issue and can anyone help me with this? Thank you!

:)

CindyCatheline

Just figured it out! The Xbox controllers needed updated. Sheesh, we looked everywhere and never saw that as the answer to this problem. Ended up finding it on a Reddit thread. Updated all the controllers, and now the headset and mic work. Hope this helps
someone else that might have the same issue.

WUIJIBOBO

Just figured it out! The Xbox controllers needed updated. Sheesh, we looked everywhere and never saw that as the answer to this problem. Ended up finding it on a Reddit thread. Updated all the controllers, and now the headset and mic work. Hope
this helps someone else that might have the same issue.

There have been a few people posting on the forums and on twitter with similar issues in the past few weeks. The console used to force a controller update whenever one was required (especially when it was related to headsets) but I guess with one of the
recent updates that has changed. First port of call should always be check for a controller update whenever there's an issue like this. I'm glad to hear that your issue has been solved

I think you should be able to mark your response as an answer to your question, that should make it easier for anybody else looking for a solution too.

XBF Diego M

Hi there!

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot this issue.

If this is the second headset that has stopped working, then the likely cause of the issue is the controller's 3.5mm audio port. You'll need to try the headset on another device and preferably another controller on the same console to pinpoint the issue.
Try the headset on a mobile device or laptop to confirm the audio and microphone is working correctly. If you have another controller to test and it works on that controller, then the issue is with the internal hardware of the controller and would need to
be replaced.

If it is the port in the controller, you can try to find an Xbox One Stereo headset adapter to bypass the 3.5 mm audio port.

Try what was suggested and let us know what you find.

HyperX Cloud Stinger

I just spent an hour on the phone with Xbox Technical Support for them to tell me that now I need to purchase a $40 adapter to use with my headset (which I've successfully been using since December). I tried explaining that the headset which has suddenly
stopped working with Xbox is not the problem (I tested the headset on another device to ensure that I'm able to get sound) and that it's a possible Xbox software issue. He insisted that I need to now purchase the $40 adapter.

I'm now having Xbox One X buyers remorse.

AquarrzSudnnym

I just spent an hour on the phone with Xbox Technical Support for them to tell me that now I need to purchase a $40 adapter to use with my headset (which I've successfully been using since December). I tried explaining that the headset which has suddenly
stopped working with Xbox is not the problem (I tested the headset on another device to ensure that I'm able to get sound) and that it's a possible Xbox software issue. He insisted that I need to now purchase the $40 adapter.

I'm now having Xbox One X buyers remorse.

The adapter bypasses the 3.5mm input on your controller which may be faulty.

Setting up a headset adapter provides more info.

HyperX Headset not connecting anymore