hy can u help me ?

yes i already tryed to get a refound but it was denied i would like to create a case ,can u help me?

Thank you for the update and I apologize for the trouble. Just a friendly reminder though that for refund concerns there is a dedicated team that handles them. To help you, I would recommend replying to the email from them.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what would you like to do with the purchase? Would you like a refund because I can guide you with that.

Hey supershooter56, I understand your having difficulty playing Avatar Miner Paintball. An Xbox Live Indie Game, I only have one suggestion at this time. Have you attempted to re-download the game I'm not saying that this well solve the issue but I believe
it could fix it . Good Luck

While there are some knowledgeable & talented people on the forums unfortunately none of us are mind readers so it would be a great help you you posted the issue you would like help with.