Huge latency issue when using dolby atmos on Xbox series X

Hello jesseinsf94122,

We really appreciate for the time and effort that you have extended to us.

What we have found out an article for some Dolby errors;

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Very popular receiver, have one too. No atmos for game support and Arcing atmos back introduces too much latency.

Apparently the issue rests with microsoft as Denon has updated the firmware to anticipate the new, updated version of Dolby atmos home cinema for games or “low latency atmos” so it’s called. The One X supports the regular cinema profile.

Dolby Vision and Atmos are now fairly fragmented formats, makes me wonder if Microsoft should ditch them and go DTS:X moving forward.

I have had the same issue with Netflix and Apple TV (a few months), no Dolby Atmos, although there is a label Dolby Atmos at the title and chosen track with Dolby Atmos in the application. My AVR shows a PCM input signal for this application.

My setup is: Xbox Series X - Denon AVR X3700H - TV Samsung 75Q80T

Hi Jason, my name is Rodrigo.

I am sorry to hear that.

This seems to be a known issue with Dolby Atmos.

Please, take a look at this forum discussion: https://answers.microsoft.com/en-us...-channel/92734434-716d-4ff7-950f-287e6c2af9c2

Well yes. The problem is constant. Whenever you’re in a game that uses Dolby atmos or even on Netflix through the series x. It needs a software patch to fix it. Delay is present on all Dolby atmos content