How you actually get support? Xbox Controller has failed on me

Discus and support How you actually get support? Xbox Controller has failed on me in XBoX on Consoles to solve the problem; I have tried multiple supplied options and get nowhere. I get broken pages and circular references to the same pages, No Chat, No form to fill out to... Discussion in 'XBoX on Consoles' started by Kenneth Wilson, May 23, 2023.

  1. How you actually get support? Xbox Controller has failed on me


    I have tried multiple supplied options and get nowhere. I get broken pages and circular references to the same pages,

    No Chat, No form to fill out to submit issues.

    My xbox controller is suddenly suffering from the dreaded joystick drift. It is about 11 months and purchased from Microsoft online.

    The right joystick will move up, but then quickly downward without any warning. The joystick feels fine and is not broken. appears to

    bean actual electronic issue.

    Don't enjoy paying $70.00 for a controller that fails less than a year later.

    :)
     
    Kenneth Wilson, May 23, 2023
    #1
  2. CarTzy Win User

    How you actually get support? Xbox Controller has failed on me

    Hello Kenneth Wilson,

    Welcome to Microsoft Community.

    I'm sorry to hear that your wireless controller is having issues. There are a few ways you can contact support for this problem. One option is to visit our website and chat with an agent online. You can also request a callback from our team if you prefer. To find the best contact option for your region and issue, please go to https://support.xbox.com/en-US/contact-us and follow the instructions. We hope to resolve your issue as soon as possible.

    Please follow the steps below to reach out to our live support team.

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the list.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. Mazzey Win User

    Not receiving adapter/controller update--incompatible headset?

    UPDATE!

    It appears as though it's a software issue.

    I actually managed to get the audio and chat working with my XP7. How? You tell me.

    Despite all the update 'fails', plugging in the adapter with the chat cable installed AFTER the controller has turned on and synced seems to be working.

    The 'would you like to update' prompts still pop up, but I just cancel them. This little get-around seems to work. For now.
  4. XBF Meryem R Win User

    Microsoft Rewards Support has failed me

    Hello there!

    Regarding your issue, please try reaching out to rewards support for more assistance Microsoft Rewards | Xbox.
  5. O4OUR Win User

    Microsoft Rewards Support has failed me

    Tadaaaa!

    Tell me you didn't read my post without telling me you didn't read my post.

    There's a button right next to reply that says "report abuse" and I'm so tempted to click it lol. You didn't read the title. You didn't read the content, and you especially didn't read the last sentences. Please.. pleeeeasseeee read.
  6. Smwutches Win User

    Microsoft Rewards Support has failed me

    Sorry, but there is nothing else we can do here on the forums. Your issue has to go through Rewards support.
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How you actually get support? Xbox Controller has failed on me

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