How to use gift card balance to pay for Xbox Game Pass Ultimate subscription

Today I bought an Xbox gift card to reactivate my Xbox Game Pass Ultimate subscription, and I managed to redeem my gift card just fine, but I can't pay for the due subscription because the "account.microsoft.com/services" website isn't working

did your subscription run out with recurring billing turned on?

if that is the case then your account will have a Past Due Balance which can't be paid using pre-paid cards or codes.

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

You cannot use your balance to pay for subscriptions

You are required to have a credit card on file to subscribe to services and a test charge will be made, and the $1 charged to your card.

If you wish to purchase Game Pass with a gift card you have to get Game Pass specific gift cards

Hi there!

Thanks for reaching out to us for this issue. When it comes to paying a past due balance on a subscription in your account, you'll need to pay the full balance due using a credit or debit card. Gift cards and pre-paid codes will not settle the balance. I
recommend using the support article entitled
How to pay a past due balance on an Xbox subscription. This contains information on how to get the balance paid so that you're up to date with your subscription.

I hope that this helps out!

Hello chrissy2509,

Thanks for posting on the Xbox forums. We understand that you are interested in paying your past-due balance for your Xbox Game Pass Ultimate subscription with your Microsoft currency instead of a debit/credit card. We have a support article that explains
how to use your
Microsoft account balance to pay a past-due subscription. Be sure to let us know the results!