How to unlock blocked microsoft account?

Hi there Alibi K.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues getting into your Xbox account.

Have you tried making the code request from another device or browser? You should also try a different internet connection or a VPN.

You can also try the form. [https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps. Let me know if I can be of any further assistance. -Lumie

this account have been blocked how can i unlock it if can use a prepaid card?

Ok, but you did that trough the button on the link? As it mentions account recovery not account unlock, when you receive this information is when a recovery form is filled, have you select that the account is blocked on the reinstatement account form?

You can also contact Microsoft support for further information and instructions about how to proceed

Hi Kaiden!

Please be informed that account lock/suspension details are confidential and we do not have access to it here. I would advise you to wait for their response regarding your account reinstatement request. It could take few days to be reviewed as it depends on the volume of requests they're reviewing.

Hi, alisan O game.

Thanks for your reply.

Sorry for the late reply.

I understand your feelings very well, especially since Microsoft is not just an account for you, but also has many important memories.

But unfortunately, I am just a member of the Microsoft community, and I cannot access your account or do anything about it.

No one can access it manually. All security information in the account is managed by the cloud service.

If you know your current email address and your account is not set up with two-factor authentication, you can try to fill in the recovery form. Please fill in as much information as possible when filling in the form, including user nickname, login region, recent Skype contacts, Xbox console hardware ID, and passwords used before. Please note that you can submit at most twice a day.

Help with the Microsoft account recovery form - Microsoft Support

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist