How to unenroll my console from the Xbox update preview program

According to support.xbox.com/en-US/xbox-one/console/how-to-leave-xbox-one-update-preview-program Support
article, the previous owner should have unenrolled the console before giving it away or selling it. You may have to contact Xbox Support now to have a Microsoft agent help you unenroll it if you cannot do it yourself by the Xbox Insider app.

Good luck!

Are you in the preview program by any chance?

I had this the other day after an update. When I checked, I had been in the preview program. Unenrolling fixed it. Best thing to do would be to unenrol from the program and see if the problem persists. Bare in mind that after you unenrol, you will have to
run through the initial setup of your xbox again.

You can find instructions on how to unenroll here - https://support.xbox.com/en-US/xbox-one/console/xbox-insider-program#6e3bf76142944a3aa8eb7157d79bea5...

If not wanting to participate in the preview program anymore you can use the preview dashboard app to unenroll yourself from the program.

Just start the app, go to registrations and change the status of your console there.

Please be aware that your unenrolling will be pending until the current wave gets public as you cannot be released during a rolling wave. So once the October preview is rolled out finally you will then be unenrolled from the preview program.

Of course you can unenroll your console from the program.

Just take the dashboard preview app and change the registration status of your console and you will be unenrolled from the program once the current wave had gone public.