How to turn off child restrictions without using the xbox?

DaMegaTaco · Dec 10, 2021

I am having issues where it says I can't install certain games because of "age restriction" issues with my account, which is frustrating as I am 30 years old and never had age restrictions settings active on this account before. I have tried looking through all the different account pages online, but there doesn't seem to be any way to change the age options. It does say it is possible through the xbox, but I do not have mine setup and I am trying to avoid having to set it up just to fix this problem only to be put away right after as I do not have space to leave it setup in my current situation. How do I fix this issue so I don't get these messages trying to install games like I am now as I try to fix the halo infinite issue that is preventing me from installing the campaign even though I have the multiplayer beta installed?

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

On this page, you can change the birth date of your account.

https://account.microsoft.com/profile

Nursemorph

I believe that a child account, by default, has purchases options turned off....you'd need to change the Privacy settings on the child's account to allow purchases.

You can manage things from the Xbox Family Settings App but I am not sure which option turns purchases on and off

Edit: FOund this on an older thread from someone wanting to upgrade Xbox Live to Game Pass on a child acocunt:

"I figured it out for my child. I had to go in and allow them to buy items without asking for my permission. Once that was changed I logged into their account and converted the subscription to game pass. Afterwards I went back into my account and turned on the content restrictions again."

tuco2020

Same issue on multiple consoles. Tried all the suggested fixes - hard reset of both devices, reset family content settings, turned content restrictions on and added at higher age, turned restrictions back off, removed/re-added child to family, etc. Currently
just allowing each game as needed, using "Always" allow for each game....temp fix.

SameaW

Did anyone ever figure this one out? Having the same issue across three child accounts trying to plau AoE2: DE. All content restrictions turned off, and still no luck.

Stracti

Parental.sertings are controled by your parental.accoint not your home console

They will have to sign in on outlook or your xbox to make the changes

To use custom gamer pic you need to be an adult account no parental setting can change this

Also setting privacy settings to adult does NOt make.you an adult

I already tried by signing in to the parent account and removing all restrictions on this account, and it didn't work. But I DID fix it. I did it by reverting the privacy settings back to child and then resetting them to adult about 5 times and ONLY then
did the xbox live restriction say it was in effect so I could turn it off from the parent account (prior to that it said that there was no restriction in place under the parental settings).

Tl;dr: Tried turning it off and on again. Worked on the fifth time.

How to turn off child restrictions without using the xbox?