How to Troubleshoot my Xbox One

SirensWolf9816 · Dec 16, 2022

I got my Xbox as a hand-me-down a year ago. Worked fine until 2 days ago when it was struggling to connect to the internet. I was able to get that fixed with an ethernet cable. However, anytime I would try to launch a game it wouldn't load and ended up crashing, taking me to the Microsoft Store, or informing me that the profile who bought the game had to be signed in - which is me. The store would not load either and would promptly sign me out. I have tried a soft reset 3 times and a hard reset. I would then try to sign into a different account to see if the issues were the same but would not load the other accounts, sign me out, then ask for me to sign in again. I've contact GameStop, BestBuy, and Sony.

Error messages:

BPW718BpZdShrBpXAz/F1n.15

0x803f900a

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SirensWolf9816, I see you tried a soft reset and a hard reset on your console.

In the meantime you tried to reset your console keeping games and apps, if you haven't tried it follow the procedure below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Mister Beep

Hey there,

Do these issues persist after a power cycle? To do this, press and hold the power button on the Xbox One until your console fully powers down. If the issue continues, try a

Factory Restore on your Xbox One console by selecting 'Reset and keep my games & apps'.

Hope this helps!

WPAK

Hi there,

since a factory reset or updating via usb doesn't seem to fix the issue the only option that remains is to have the console be repaired

See this link for the steps on how to do that:
https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

If you want to be really sure, you can contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us to check if they have any other advise (I assume they will advise the same) and they will also be able to help you set up a repair request if
needed.

Let us know the results

gds1972

Hi

Can you please try to carry out the offline update as detailed in the link below and see if you can get the console to Troubleshoot screen and then select the option to reset this Xbox.

https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

XBF Crystal P

Hi there Tyler,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One console starting up on the troubleshooting screen. If the console has been factory reset and it continues to loop, we recommend to visit the
Device service and Repair
site or contact Customer Support for further assistance. This sounds like there may something wrong with
the hardware in the Xbox One.

Give this a try and let us know the results.

How to Troubleshoot my Xbox One