how to sync my controller again

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If the sync button is not working, by connecting it using the cable should work and if it’s not working still we may need to perform a powercycle on your console by following the steps below accordingly:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Unplug your console for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console.

Hi,

I can understand how this can be annoying but I'm afraid you can only sync a controller to one device at a time. So when you switch devices you'll unfortunately need to sync again.

However, if you connect your Xbox controller to your controller using a USB cable, your controller should instantly sync to your console.

Have you synced your controller with your console?

https://support.xbox.com/en-CA/xbox-one/accessories/connect-a-wireless-controller

I have synced my controller with my console. I resynced the controller again tonight to make sure that wasn't the issue.

I only have/use one controller. My controller occasionally un-syncs itself when turning on the console every now-and-then. I will re-sync and see how that works.

Thanks!

Hi,

I have this every single time I connect my Headset. I can exactly reproduce the issue.

If Headset is connected and I turn if the console, the console will turn on again and controller can not be paired anymore, no matter how often I try to connect/sync it.

I HAVE to completely shutdown the Xbox by holding down the power button and just then it's possible again to re-sync the controller. It somehow gets out of sync when I shut down the console while headset is connected. (Steelseries Arctis 9x)

It's obiuosly a bug which I can reproduce every single time. How can I report this?

Thanks