How to switch Xbox account on Windows 11

Rain Vargas · Feb 6, 2023

I recently just got a new gaming laptop and want to enjoy playing xbox games on it. My father has xbox gamepass ultimate and I want to use his account for the xbox app so I can play games. I try switching accounts by logging off then logging in again, but when at the screen that says "Welcome back" there's the option to switch accounts or "Let's play". When I press the switch accounts button a window open very quickly then closes which doesn't allow me to switch microsoft accounts. I didn't have this problem with my old laptop yet the problem is apparent. I also tried to switch store accounts but it wouldn't let me. I also tried to repair and restart the xbox app but no luck.

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

To switch Xbox account on Windows 11, try the following steps:

Close the Xbox app.

Go to Windows Settings.

Click on Accounts.

Select Email & accounts.

Click on the Microsoft account associated with the Xbox app.

Click on Manage.

Click on Remove.

Re-add the Microsoft account you want to use.

Launch the Xbox app and sign in with the new account.

If the above steps don't work, you can also try clearing the Xbox app's cache by following these steps:

Close the Xbox app.

Go to Windows Settings.

Click on Apps.

Find the Xbox app and click on it.

Click on Advanced options.

Click on Reset.

Launch the Xbox app and sign in with the new account.

These steps should help you switch Xbox accounts on Windows 11.

Belen T.C.

Hello ExpertBadger,

Thank you for posting in Microsoft Community.

I really appreciate you sharing your solution to the issue with switching Xbox accounts in Windows 11. It’s great to hear that you were able to resolve the issue. Your solution is very helpful and easy to follow. I’m sure other users who are experiencing similar issues will find it useful.

I would like to add that if you continue to experience issues with the Xbox app or any other Xbox-related issues, you can also visit the Xbox Support website or call their support line for further assistance. They have a team of experts who can help you resolve any issues you may be facing.

Let me know if you have any other questions or concerns. Have a great day and Happy gaming!

Sincerely,

Microsoft Community Moderator

Belen T.C.

Hello ExpertBadger,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely,

Microsoft Community Moderator

MR1Reaper7

I was able to get it to work with signing out of the xbox app and the Microsoft store then signing in with the second account through the store first. Then logging in on the xbox app it gave me the option to pick a different account.

kovalev nyr94

It's a brand new desktop with Win 11 Home and so far only used for < 24 hrs and I pushed through all Windows updates. It appears to have fixed itself slowly. First it had the Xbox account logged into Microsoft Store app while the Xbox app had the Windows account. Then it allowed me to successfully download a game from Gamepass. After playing the game, Windows is now using the Xbox gamerpass on the Xbox app. I have no idea how it all of a sudden did it on its own, but it works and I hope it stays that way.

How to switch Xbox account on Windows 11