How to stop pc from freezing?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

it is likely that it is a short circuit, which can be caused by the video card, but to be sure you need a technician, unfortunately it is not possible to make an exact diagnosis through the chat.

but how do i stop it from freezing when downloading in game?

Not sure how a setting on the TV will stop the disc from freezing. Anyhow I have tried with all the TVs fancy gizmos turned on and off.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select Grand Theft Auto, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.

Solution 3: Try to uninstall and reinstall the game.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Hey there Menda54!

Sorry to hear that you're dealing with this issue trying to play games off of your PC.

If this is happening to your games recently, I would suggest trying the steps on

Game freezes or stops responding on a Windows 10 device.

Give those steps a shot and let us know how that helps.

Thanks for reading!