How to stop halo infinite campaign from crashing

Hello!

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Thank you for understanding.

Hello Peter Holland4,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with Halo Infinite campaign mode on your PC. Here are some troubleshooting steps that you can try:



1. Update your graphics card drivers to the latest version.

2. Make sure that your PC meets the minimum system requirements for the game.

3. Disable any third-party software that may be interfering with the game.

4. Run the game as an administrator.

5. Try running the game in compatibility mode.

6. Disable any overclocking on your PC.

7. Check for any pending Windows updates and install them.

Please see:

Game freezes or stops responding on a Windows device | Xbox Support

Troubleshoot gameplay, performance, and stability issues on a Windows device | Xbox Support



If none of these steps work, you can try contacting the Halo Infinite support team for further assistance.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

https://www.xbox.com/en-us/games/store/halo-infinite/9p64bch27bqn

It’s the halo infinite campaign.

Hi ishankchhibber,



Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you still have issue by posting a reply.



Kind regards,

Hi ishankchhibber,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Halo Infinite and it constantly crash. Let us check on this together so you will get back to gaming.

As per your description, whenever the campaign starts the game will crash. In which you perform some troubleshooting in the hope that this will resolve it. To better help you let us isolate your issue first. There are 3 things that causes your app/game to crash: system (overload, memory full, overheat), compatibility of apps/driver/device did not match and third party apps that is running and removing/disabling app or services in PC.

To isolate your issue, we will ask for few questions, kindly answer.

When did the issue start? Is there any possible changes/updates made before this happen?

Do you have these apps - antivirus, antimalware, VPN, PC Optimizer or Firewall. Kindly temporary turn off or disable these if you will start the game.

Is the Windows and Xbox app up-to-date?

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community