How to speak to a human from refunds department

Please refrain from creating duplicate threads. As stated in your original thread, you would have to try replying to the email you received denying your refund. That is the only way to contact the refund specialists.

I am not asking how to send mail replies that will be ignored, but how to really do speak with a human.

There will be a number to call and you will actually speak to a refund department

Hello, Nath! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

You are forgetting the refund policy

It's 14 days or significant amount of time whichever comes first

And the limit is 2hours

So if you hit 2,,hours then you don't qualify for refund

As mention you have to reply to the email