How to return the money for a subscription Game Pass and cancel it?

Hello there,

Thank you for posting here on the Xbox forums. Im sorry to hear you have been having issues reaching a live agent. Before attempting to contact support again, see if your region has the

refund request form available. If not, try these steps to connect to a live agent :

1. Contact us here
2. Select My Account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes
5. Skip step 3 and go to step 4
6. Select request a callback or chat from support

Hope this helps!

Hi, I'd recommend going through all the steps in this guide (looks like you have tried some of these steps, but just in case there's something in here you haven't tried yet):

https://support.microsoft.com/help/4027815/microsoft-account-cancel-a-microsoft-subscription

If the guide fails to resolve the issue, you'd need to contact Xbox Support directly- it looks like you have tried this and it hasn't worked so far. Try this: go to https://support.xbox.com/contact-us
and select "Billing," then decline the virtual agent, then select "Error messages and codes," then click on "Contact options." Hopefully you'll now have the option to chat with Xbox Support and/or request a call from Support.

Hope this helps!

hello. today the xbox game pass subscription automatically took my money from my debit card. how can I get my money back? I already cancelled the subscription, but don't know how to take money back.

Web translation:

Return money for a subscription

19.03, the money pass was written off for the Game Pass, immediately called for support, they said your money did not come to us yet, dial in a couple of days.

I called today because you are not working at the weekend. I received the answer that nothing can be done already, that it was necessary to call exactly 20.03 then they would return it. But nobody told me about this specifics, it was said a couple of days
later. I consider this a deliberate delay in the process so that people can no longer return their funds, if this is not so and you are customer-oriented, then I ask you to return my funds !!!

Response:

Hi there,

as far as I know you can immediately cancel your subscription via the steps here:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

if a refund is available it might also show you the amount that will be refunded.

If that doesn't work or if you have any additional refund related questions you will need to contact official Xbox Support. To contact Xbox Support use the Phone options at
http://support.xbox.com/contact-us

Hello so I have a quick question I received a refund for the game pass and was told the subscription was cancelled and have the screenshot to prove it and yet again xbox took the money for it out of my bank so how do you take money for a subscription that
was cancelled then the agent on chat was completely useless.