How to resolve an accidental change to my gamertag?

Double Dollars · May 12, 2023

Hi,

I was looking to change my gamertag from the default/random one generated by Microsoft.
Unfortunately, while checking for available gamertags I accidentally changed it something I didn't want to.
I wanted 'A' but now I'm stuck with 'B' and can't change to 'A' without paying 9.99 USD.

This is big design flaw that doesn't account for user error. There should be a cool off period before you actually lock into a username.
How do I get this resolved?
The Xbox support page is a joke, I can't talk to Microsoft agent and calling option throws error.
There should be an option for email support, like there is for every other company that ever existed. Why does MS have to be this weird and stupid about customer support. Whoever came up with this stupid idea of removing email option from contact us, fire them immediately.

If anyone from MS can please reset or revert the change so I can select the one that I really want.

Funny thing is, I was originally planning to purchase an Xbox Game Pass subscription. But this customer support absurdity of Xbox has discouraged me. I don't have any faith that my issues will get immediate attention/support from Microsoft. Good on you to lose another prospective customer.

:)

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Microsoft Moderator

Kathy A.

Hello,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that it is important for you to be able to change and update your gamertag. I know how critical it is for you make this change for free. Based on your description, you are stuck on the gamertag you did not choose. Let us check on this together and sort this out in timely manner.

Last 2019, Xbox have updated its policy about gamertag, and it is included on the same article that first gamertag change is for free regardless of how many changes you made before the update in the past. Subsequent changes are the same as before ($9.99 USD). Support article: Xbox gamertag FAQ | Xbox Support

Here in Community, no one can update your personal information, and we understand that you wanted to reach out to support for assistance in reset/revert of the gamertag. To avoid any privacy or security breach to your data, changes to Microsoft accounts are all automatically handled and validated.

However, we are concern with how you cannot reach out to support using our support site and with that we can have an investigation. Do you mind sharing to us a screenshot of the error message and provide to us your country/region? Please conceal your phone number, complete home address is not necessary just the country/region.

For your reference, we will provide you the steps on how to contact support team on our next reply.

Last but the most important, we hear you and we know you have suggestion and better idea of how Xbox should support gamers like you in the future. We would encourage you to voice out your ideas and suggestion to Team Xbox. You may use Feedback Hub app for Windows and this link: Xbox Idea Hub.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

[Farscape]

if it was under the 12 character limit and you pay then yes, otherwise no.

actual sins

Go to you're Microsoft account online, and then go to you're order history and ask for a refund

Daft Badger

You can change your gamertag again but you will have to pay,you won't get it changed for free.

How to resolve an accidental change to my gamertag?