How to report when controller won't sync

The controller works fine when plugged in but won't sync.

hey thanks for the help I tried turning it on manual and the controller sync but after that it won't sync anymore and the lights keep on flashing on the controller. when I try to go sync it with the 360 but the 360 doesn't pick it up and the lights still
flash on the controller. what does this also mean?

I have already tried that. When I try to sync it, nothing happens. Is there a certain way to sync it. I had my Xbox on and held both sync buttons. Does my controller have to be on? My controller won't stay on unless I hold the home button.

Hey there Kas! Can you confirm how many controllers you have tried with your console and had them not work? Do all these controllers also work on other consoles, or do they behave the same?

Also, can you describe what you mean when you say they won't sync. Does the ring just keep spinning, or does the controller not try syncing at all? Let us know, thanks!

I'm having this same problem after I updated my controller, now it won't sync or if it is it won't do anything, not even when I plug it in with a micro usb