How to Renew my game pass subscription if it won’t let me.

Ben Taylor2 · Jun 11, 2023

So I recently missed my charge for Xbox game pass. I went to subscriptions in setting them Microsoft store to Renew it but when I tried to it said “Give it another try something went wrong” after that I closed out Microsoft store and tried again and got the same thing. I restarted my Xbox and still got the same thing. What do I do??

:)

OpticRJames

Hi, Ben. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Since you mentioned that you missed a charge for a subscription before. Please settle the balance using this link, https://support.xbox.com/en-us/help/subscriptio....

Once the balance has been settled, the subscription will be unlocked and you will be able to use the features of the subscription.

Mister Ohnaka

Hey Retro,

Sorry to hear you canceled your auto-renew on accident. Let's see if we can get this resolved for you.

Take a peek at our
Cancel your Xbox Music Pass support article. It shows you how to cancel it, but will also show you how to renew it.

Let us know how that goes, or if you have anymore questions.

M3tal Daz3

can’t see any outstanding payments but says a payment from May is pending, but says there is no outstanding and when I go to add my same card it says it’s not s recognized card when it’s the exact same details

For billing issues would be better if you contact xbox support: http://support.xbox.com/contact-us

Friezzzz

can’t see any outstanding payments but says a payment from May is pending, but says there is no outstanding and when I go to add my same card it says it’s not s recognized card when it’s the exact same details

bowski477

On account.microsoft.com do you see your subscription listed under services and subscriptions? Also check there for any outstanding balances. If you have an outstanding balance you would have to pay it before purchasing a new subscription.

How to Renew my game pass subscription if it won’t let me.