How to remove a game that never installs

IM8987 · Sep 10, 2023

In the XBOX app, a game DEMON'S TILT keeps trying to install but never goes past 0%. I can't cancel or uninstall it either. It also says its ready to launch but if I try to launch it I get an error code 0x80070490.

I tried a few things I read on the forums about games that won't download or install and nothing worked. So I completely reinstalled windows 11, freshly formatted drive, and opened up the xbox app without doing anything other than logging in, and it was still there, doing the same thing. I really don't know what I can do on my end if a fresh windows install doesn't help.

:)

Rodelio P.

Hi IM8987!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing issues with the DEMON'S TILT game on your Xbox app. Since you have already tried a few troubleshooting steps and even reinstalled Windows 11, I suggest contacting Xbox support for further assistance. They have the necessary tools and expertise to help you resolve this issue.

To contact live support, please follow the guide below:

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Hope this helps!

Regards,

RodelioP.

sujeet2555

Anyone ,how do i delete the doom and MSIXVC folder ? never gonna renew xbox game pass again.there is problem while installing and there is problem while removing the games.

napalm 31337

I suddenly see all kinds of apps and games I never installed and don't want. How do I remove any references to games or XBox from my PC? The whole WindowsApps folder can go as far as I am concerned.

Check this link https://win10faq.com/how-to-remove-the-xbox-app-from-windows-10/

havenladVBaLH

Hi, not sure what you mean by the game getting removed.

Games in the store will never be removed from the store. Even when Series X comes out there will be backwards compatibility (like how you can still find 360 games now)

if you mean removed/uninstalled from your xbox, you just need to go back to the store and find the game, and the option will be there to install (you wont need to purchase again)

Austin Everett

The game has never been installed. It tries to start installing but fails and gives the error. I removed and reisntalled the xbox app but that did not help so yes im on thr latest version.

How to remove a game that never installs