How to recover stolen microsoft account

Samir Sharif · May 6, 2023

My Microsoft and Xbox account has been stolen.

But the Licenses, payments and credit card details are still linked to the account.

The account email has been changed (so that the original email has been removed), so now I cannot login and reset the password

I know who has does this I have can see the alerts on via emails.

How can I get it back?

:)

Wille M.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue and I'll do my best to help, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

It looks like the hacker hasn't changed his email yet, when using the password recovery link: https://account.live.com/pw. Is it possible to use the alternative e-mail, or phone that you have registered in the account?

If not, unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Kendyl McVay

I’m having the same problem. I can’t log into my fortnite because it says that my email doesn’t work anymore.

Onyx Is Here

Hello Billy, sorry to hear you're having trouble with your account.

First, if you have any payment options listed on your account I would highly recommend contacting them and report the stolen account. This will prevent unauthorized charges.

As for the account itself, if it's been lost I'm afraid that support would not be able to help with that. However, I would like to suggest getting in touch with gmail and find out if there's anything they can do via their end.

Onyx Is Here

There's no guarantee that they can help but it's worth a try to see if they can help find out what happened.

Billy Poop

So how could gmail help me with this.

How to recover stolen microsoft account