How to recover old Xbox 360 Account

RedrcknRbn1970 · Jul 1, 2022

So, around 2016 I sold my xbox 360 to get an Xbox one, but I want to recover my account. My Gamertag was Alexcreeper08. The email used to sign up was the same as my current account's email. I don't know if this is a bug or not, but this has caused me to lose my account. Anytime I try to log into it using email, it just logs me into my current account. I want to know how to log in using Gamertag. I know my password, but I can't recover the account due to it asking for my Email (which I can't use because of the whole 2 accounts 1 email thing.) Is there any way to fix it? I've looked in support and Microsoft answers, and none of the solutions are helping me.

:)

Georges C.

Hello again, if when trying to recover the account it goes to your current email, it means that either your account has been terminated for inactivity, or you are not putting the correct email, and the email related to Gamertag is another.

RedrcknRbn1970

These won't work because of the email being the same as my current account. I've tried these.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello RedrcknRbn1970, your Microsoft account (email) and your Gamertag become part of your Xbox account so you can't sign in using gamertag only.

If at the time you sold your Xbox, you stopped using your account, and it had no purchases or anything related, it may have been terminated for inactivity.

And so when logging in with email that has he made you a new account because it is not possible to have two accounts with the same email.

If you remember the email, you can try recovery through the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

THEDRAGON105

My brother has forgotten his old xbox 360 account email and his 360 is broken. He dosent know how to recover it, he does have his profile on the old 360 hard drive but doesnt know how to transfer that data off it.

he had the first xbox 360. He wants to his progile on xbox one but cant remember the email doesnt know how to transfer data off hard drive . Someone please help.

XBF Erick C

Hey there JON!

Thank you for reaching out to us on the Forums regarding the issue you are running into with your older account.

I understand you have already contacted Xbox Support regarding the situation but they would only be able to provide the account information to you if you are able to show proof you are the account owner.

Go ahead and click on the following support links for more help in recovering your accounts.

Please let us know if this has helped.

How to recover old Xbox 360 Account