How to recover my old gamertag

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SwordsmanFl, when we change the Gamertag it may take some time for it to be updated in all developer databases, including Mojang.

I don't know how you ended up without your original Gamertag but once it's changed it's not possible to get it back.

You will need to remember the e-mail you used to set up the original gamertag and use that to download that account. If it was the same e-mail then there's 2 possibilities.

1. You are misremembering and it was a different e-mail

2. The old Microsoft Account was shut down and the old gamertag is currently on NO e-mail address.

Both of these will require contacting Live support (by phone in America/Canada at 1-800-469-9269) to verify the information on the account. if it's problem 2 then they will likely need to escalate to get it fixed.

If you want to have your old gamertag on your new account then you will need to game access to the old account, change the gamertag, then hope that it becomes available at some point for you to use on the new account.

The only way would be to change your tag again, which would require payment.

Hey,

I see that you're having trouble redownloading your profile levass4, I suggest you go to: http://microsoft.com , log in with credentials for levass4 and go here : https://account.microsoft.com/devices?fref=home.banner.devices&refd=account.microsoft.com

You'll be able to see which devices your account is logged on and you can remove the account from those devices and log in on your Xbox.

Hope this helps, cheers

Good morning, Nozzle.

I tried what you said but levass4 is not one of the options to add. When I click on add new and add levass4 it says it's already in use.

Are you able to pull up my email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and delete the Whirlwind and add levass4 on our profile?

thank you

Dawne