How to recover my email?

Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

In these type of cases the only way to sort this out then is by going to the log in page with a secondary email and once there select “forgot password.” Choosing the “forgot password” option will send you the link to a form . You will need to fill it out and wait for Microsoft to contact you and try to help regain access to theaccount,

Here are the detailed instructions and tips to fill it

https://support.microsoft.com/en-us/account-bil...

If you wer not able to get it back or simply want to cancel the billing right away.

Then you should go to your financial entity and dispute the charge to block it as well.

This is because access is mandatory to cancel a suscription from Xbox side

Hi Help, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

Try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Hey SpacialGecko634! Did you delete the Microsoft account altogether or just the gamertag? Or did you remove the profile from your console? Please provide as many details or screenshots as possible. Thanks!

[quote user="tobycatt95"]being a strange overprotective mother, probably didn't enter his correct birthday, etc[/quote]

While basically a good idea, on Xbox Live the console uses the birthdate to determine if an account belongs to a child and can be restricted (good for "overprotective mothers"), or if the kid is considered an adult with no restrictions on purchasing, talking
to strangers etc.

[quote user="tobycatt95"]when I made my own account back in the day (just to use netflix) before we all has smart TVS & what not - somehow his account has also been dubbed the "parent" account.[/quote]

Did you also enter a wrong birthdate? Because only child accounts require an adult "parent" account. Usually you should have done that the OTHER way around.

[quote user="tobycatt95"]I have called & microsoft has had us look at the console & give numbers...etc... with a promise to call us in the next 36 hours to VERIFY that we are who we say we are... but we never get a call. [/quote]

I'm sorry to hear that.

Usually (from my personal experience) Xbox support is quite good in resolving issues.

However, in the past people (ab-)used Xbox support with stolen personal information to get hold of another persons account.

Maybe it'd help if you adress this issue more publicly on the
official Twitter account from Xbox Support. Tell them that you have already contacted support and give them the case number from that conversation.

[quote user="tobycatt95"]Thanks for ANY advice or help! My son would sure appreciate it!![/quote]

I really hope this gets resolved for you and your son. Since you say your son bought several map packs and things: Was that through prepaid gift cards, or through your credit card?

It'd probably help if your credit card is on file on these accounts. It would make identification easier, since you also say that your accounts have a parent-child relationship. Even if it's "backwards" that the account belonging to your kid is the parent
account.

I just went through the same thing.... but luckily, I added a back up phone number. A secondary means to get ahold of the account holder.And I was able too get back into my account. Good luck.