How to recover Minecraft account once it was stolen?

Hi there! This is Virginia O.

I understand that you want to recover your Minecraft purhase from your newly recovered account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify account ownership by gathering all proof of ownership, such as:

1.Emails confirming your Minecraft purchase.

2.Transaction IDs from your payment method.

3.Any account details, such as usernames or UUIDs.

And then check Microsoft account migration. Since Minecraft accounts migrated to Microsoft accounts, ensure your email is linked to the correct Microsoft account. You can check this by logging into your Microsoft account and reviewing your purchase history: https://account.microsoft.com>; Order history.

If incase the purchase can't be located/tracked, kindly reach out to Minecraft Support: https://help.minecraft.net/hc/en-us/request/new... and submit a request.

Please provide all the information that you have that can help them verify your game ownership.

Thank you for your cooperation.

Hi ImMar1. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. Just to let you know, we aren't Microsoft employees and cannot access your account data on this forum.

I'm sorry to hear your account was hacked. In these cases, you must act quick to recover the account. However, since the account's email has already been changed, I'm afraid it won't be possible to recover the account in this instance. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Please reach back if you have further questions.

Thanks,
Kyle

I’m having the same problem. I can’t log into my fortnite because it says that my email doesn’t work anymore.

Hello Billy, sorry to hear you're having trouble with your account.

First, if you have any payment options listed on your account I would highly recommend contacting them and report the stolen account. This will prevent unauthorized charges.

As for the account itself, if it's been lost I'm afraid that support would not be able to help with that. However, I would like to suggest getting in touch with gmail and find out if there's anything they can do via their end.

There's no guarantee that they can help but it's worth a try to see if they can help find out what happened.