How to recover lost account assets (email does not exist / forgot password)

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Technically, it is not impossible. If you remember the email that you use to sign in to your Microsoft account then you are halfway there. But the real challenge here is the password. There is no other way to go around it but to remember it. If for some reason you were able to access your Microsoft account, Under the Account Summary section, click the link “Update email address” under your email address

You can either create a new email address or use an existing address you already have and that should be it. Since you already know the password, you can change it or keep it as is as long as you have updated your email address on your Microsoft account. Keep in mind, changes that have been made to your Microsoft account may take up to 24 hours to take effect.

You can try and check out this support page for further troubleshooting steps.

https://support.microsoft.com/home/contact?link....

I hope this helps.

Best Regards,

Christian.

Hey Whitey, this topic tells how to find your Microsoft Account email: http://support.xbox.com/en-US/billing-and-subscriptions/account-management/forgot-microsoft-account

And this topic explains how to then recover your lost password:
http://support.xbox.com/en-US/billing-and-subscriptions/account-management/forgot-microsoft-account-password

Even if your account was deleted from the console, it still exists on the Live service "in the cloud". Simply press the Xbox button on the controller, go all the way to the left, and in the profile section add your account again by providing the Microsoft
Account email and Password. Make sure you don't try to create a new account, but simply add your existing account.

As for the forgotten Password of the child account: try to recover it by signing in on any Microsoft Account website (e.g. https://account.microsoft.com ) and clicking on the forgot password link.

Follow the instructions to recover the password.

Be aware that game purchases and game progress are stored with the account, not the console! So if your kid loses access to the account, everything will be lost with the account!

are you asking how to reset the password or recover the account?

you should be able to reset the password by typing in your email and selecting "Forgot my password"

to recover the account, go here: https://account.live.com/acsr

Hey beneta83! If you know the email address the gamertag was associated with you can attempt to recover the password

here. If you do not know the email address, you can attempt to recover that
here. Post back and let me know how it goes!