How to move jigsaw from PC 1 to PC 2 in Windows 10

GarTaylor · Mar 11, 2019

I got a new PC and installed Microsoft Jigsaw. When I logged into Xbox, none of my previously purchased puzzle collections were there. I looked for how to get them on the new PC but could not find an answer.

I am posting this to help anyone else with the same issue.

I found the puzzles on my old computer and copied them to the new computer and it worked. You just need to know where they are and here is the folder path.

C:\Users\{You}\AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\DownloadedPuzzles where {You} is the directory for your Windows user ID. If you don't know what it is, look in C:\Users and it will probably be obvious. It is the first
5 characters of my Windows login email for me.

I don't know what the numbers at the end of the Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe folder name are. They may be different for you, but there is only one folder that starts with Microsoft.MicrosoftJigsaw, so use whatever it is on your PC
if it is different.

Each downloaded puzzle collection is in its own folder. Copy all the folders from your old PC to your new PC and you will be back in business.

Regards.

:)

Tormaz

Hello!

As long as you are logged into the Xbox App, Windows Store, and the game with the same Microsoft/Xbox account that you used on the previous computer everything should synchronize to the new computer.

bl1533

1. Yes

2. Windows 10 Alienware PC

3. N/A

GerhardSpingathVL

No virus or trojan is find on my pc, the problem is the permanent message from an unknown provider, I shall do a scan immediately, else would be a virus or trojan on my pc. It's a "windows 10 repair program".

This message is coming only, when i use jigsaw puzzle.

Mister Beep

Hey there!

Could you give these steps a shot and let us know how it goes? If the issue persists, please post back which region you're located in, and which version of Windows your PC is running (Windows 8, 8.1, or Windows 10).

1. To uninstall programs, to go Settings.

2. On the Start menu select Settings.
3. Select System > Apps & features.
4. Select the program, and then select Uninstall. Some apps built in to Windows can't be uninstalled.
5. Follow the directions on the screen.
Within the Windows Store, search 'Microsoft Jigsaw' to install the game back on.

Miss Bijoux

Hey there -

Sorry to hear about the issue. Have you tried restarting your PC yet? If not, close out of Jigsaw and restart. If that doesn't work, can you try

reinstalling the game please?

Let us know how that goes.

How to move jigsaw from PC 1 to PC 2 in Windows 10