How to login when not receiving the code to my phone

What error code are you receiving when you login?

Are you receiving any error codes when you try to login?

I think they mean when they use their phone to login it just gives us an error page when we do login and stuff. The site our ps4 sends us to login only shows up as an error. They want to know how to fix that.

Hey Xbox Fan,

Thank you for the quick response. We understand you have been unable to login to your account on your phone. If you haven't already done so, go ahead and try signing in to our official website
xbox.com. Please provide any error code or message you are receiving when trying to login to our site or the mobile Xbox App. Cheers

I do not have access to the phone number linked to my account. When I try to sign into my account on a new device, the login requires a code from the old phone number. How do I access my account without the phone number?I am trying to sign in to a different Xbox One than my personal Xbox. I am unable to access my personal Xbox at present. I cannot get into my Xbox Microsoft account to change my verification phone number without the old phone number, which I no longer have.

When you first setup two step verification (where it sends a verification code to your phone number when logging in) it wouldve provided you with several backup codes (meant for this exact sort of situation) and told you to save them in safe place.

You can use one of those codes instead when it asks you for a code.

If on the off chance you didn't save those codes then unfortunately your account wont be recoverable. Those backup codes are your absolute last resort for regaining access to the account in this sort of situation. This is also why its so very important to keep your account information up to date.