how to know shipping address for sending device for Service & Repair ?

ok thanks understood.

I am not 100% sure if that's the only option left for me to resolve my console issue.

if you could help on this question, will be great. - https://answers.microsoft.com/en-us/xbox/forum/all/support-callback-service-broken-none-of-game/9c8cee48-48df-4507-83f1-799b7683c22d

Any address you have to enter would be your own.

when your device is accepted for repair you'll be sent a shipping label

First, sign in at
Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Submit a service order request

After you’ve registered your devices, follow these steps:

1. Sign in to the
   Device repair page with your Microsoft account credentials.
2. In the Overview section of the Device repair page, select
   Repair my device.
3. Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to

How to change the email address associated with your Microsoft account to update your Microsoft account information.

How to pack and ship your device

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see

How to pack your Xbox console or Kinect sensor for shipping.

Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

Track the status of the repair

After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time.

To check your order status at any time, click on Order status in the box at the top of this page.

For more information, see
Help with your existing Xbox or Kinect service order.

Hi AIDDNAN!

Thanks for asking a really great question! I know it can be difficult sometimes when sending in any electronic device for servicing or repair, but no worries, we have got your back! If you've already set up the repair order from our site, then a label will
be sent to you via email. You do need to get your own shipping box in order to send the console in for repair. Normally, the shipping instructions are sent along with the label email but you can also get

shipping instructions, as well as packing instructions, from our support site.

Hope this helps!

Let us know how it works out!