How to help get access to Microsoft rewards on xbox for South Africa

Typically programs like that are not available in certain areas due to rules and regulations that need to be met between Microsoft and that area's government. So petitions can't always change that.

Hi, will this work in pretoria South Africa and the microsoft rewards app wont update and it isnt on the microsoft store for me

Hello GlaringLion3637,

Since your Microsoft Account is set to the South African region, you cannot register into the program. South Africa is not a Rewards eligible region. If you have just recently moved from South Africa to a different region, keep in mind that it takes us up
to 96 hours to receive and process new information.

Hi, Microsoft Rewards kept crashing and I uninstalled it so I could reinstall, but it is not on Microsoft store. I am based in South Africa.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

Louise, I get how annoying this is — you're ready to buy Forza 5, but South Africa doesn’t show up in the billing info. This usually means your Microsoft account region or device settings aren’t set to South Africa, so the store won’t let you use a South African billing address.

Here’s how to fix it:

Step 1: Check and update your Microsoft account region

Visit: https://account.microsoft.com/profile

Scroll to Country/Region

If it’s not set to South Africa, update it to match your location

Important:

If you change your Microsoft account region, there will be a 30-day lockout before you can switch it again. This could affect you if you're only visiting South Africa or if your account is still tied to another country. Purchases will be limited to the store region your account is set to.

Step 2: Make sure your device is set to South Africa

On PC:

Go to Settings > Time & Language > Language & Region

Set Country or region to South Africa

Restart your PC after saving

On Xbox:

Press the Xbox button > Settings > System > Language & location

Set Location to South Africa, then restart your console

Step 3: Use the correct store version

Go to: https://www.microsoft.com/en-za/store

This is the South Africa storefront (“en-za” confirms the region).

Once all these are aligned, South Africa should appear as a billing option. Please let me know if you need any further assistance. Looking forward to your response.