How to get refund from Xbox game pass subscription

Hello there,

Thank you for posting on Xbox Forums! If you would like a refund for the Game Pass ultimate Subscription you can

Request a Refund through the link provided. Just know that you will also have to

cancel the subscription itself which you can do by following this link. If you cancel your subscription and request a refund, you will only be refunded for the $1 upgrade and not any other additional time that was converted from prior Xbox Live Gold or
Xbox Game Pass subscriptions. For more info on how the Game Pass Ultimate works please view the

FAQ for the subscription.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

First, cancel the subscription by signing in to https://account.microsoft.com/services.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

Hi StevenDanielson,

Thanks for your post. I understand you are looking to receive a refund for a recent renewal of your Xbox Game Pass subscription. To do so, you will want to

cancel your subscription then use the
Refund Request page to get in contact with a refund agent.

I hope this helps.

hello, my subscription Xbox Game pass Ultimate was canceled and my funds were refunded . but i didn't cancel my subscription. it was supposed to last until November 2024. how do i get my subscription back?

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.