How to get preordered content? Showing I need to repurchase Fifa 23 ultimate edition and...

Exuse me I ordered fifa 23 ultimate edition from in the game and its not showing up get back to me soon please

Hi, it says buy. I think this has been since I had the game. I’ve also not had preorder content. I contacted ea and they keep they keep tell me I need to contact Microsoft but I don’t know how to get in touch with the right people

Hi, that’s really odd…
In this case you may need to check the full order status with Microsoft

For this you need to reach team using the callback option or the private chat

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ryan

Additional information is needed, please tell me:
What Xbox console do you have?
When this started to happen?
Is this happening only with FIFA 23 or something similar happens with a different game?

And, what did you tried so far to fix this
In that way I can advise you different things or how to proceed

In the meantime tell me, if you go here:
https://www.xbox.com/games/store/ea-sports-fifa...
The “install” button appears or just the “buy” button?

**make sure to sign in with the account that owns the game

I have signed in on my xbox and it says i don't own the ultimate edition and that i need to purchase it again. i have gone to my purchase history on the account also and it shows fifa 23 ultimate edition and that i have purchased it, but when i press 'show in store' nothing happens it just goes to a blank screen.