how to get my rewards account back from suspension

Hello, my name is Vanessa, I will be happy to help you.

I'm sorry to tell you that no one on the forums, not even a member of the support team, can answer specific compliance questions. If you can submit a case review:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

That's all you can do, as the security team does not use the forums and they are the only ones who can answer specific compliance questions. They can only be contacted through the case review process.

I wish you good luck and a good day!

Sincerely,
Vanessa.

my account is fully back to normal as a friend could use it online on another Xbox but my Xbox says I have a suspension from multiplayer communication and sharing is the suspension permanent or is there a way to find out how long my Xbox is suspended for?

Web translation:

Account suspension in Microsoft rewards

The truth is that one day when I opened the application in the xbox one I said that I could not access the rewards panel, then I went to my account from the browser and when entering the Rewards section I said that I had a suspension of the program
, recently my friends had collected points in my account so I could exchange them for any of the prizes they offer, however I do not think that is the reason for my suspension since we had done it several times and we had formed a Microsoft family
to be able to share the points that we won, but finally I just wanted to know if there is any way to return to the Rewards program or the suspension is final

Response:

Hi there,

if there is no mention of an End Date for the suspension then my assumption would be that the suspension is final.

Web translation:

Account suspension in Microsoft rewards

The truth is that one day when I opened the application in the xbox one I said that I could not access the rewards panel, then I went to my account from the browser and when entering the Rewards section I said that I had a suspension of the program
, recently my friends had collected points in my account so I could exchange them for any of the prizes they offer, however I do not think that is the reason for my suspension since we had done it several times and we had formed a Microsoft family
to be able to share the points that we won, but finally I just wanted to know if there is any way to return to the Rewards program or the suspension is final

Response:

Hi there,

if there is no mention of an End Date for the suspension then my assumption would be that the suspension is final.

Web translation:

Account suspension in Microsoft rewards

The truth is that one day when I opened the application in the xbox one I said that I could not access the rewards panel, then I went to my account from the browser and when entering the Rewards section I said that I had a suspension of the program
, recently my friends had collected points in my account so I could exchange them for any of the prizes they offer, however I do not think that is the reason for my suspension since we had done it several times and we had formed a Microsoft family
to be able to share the points that we won, but finally I just wanted to know if there is any way to return to the Rewards program or the suspension is final

Response:

Hi there,

if there is no mention of an End Date for the suspension then my assumption would be that the suspension is final.