How to get my microsoft flight simulator back after verification files on xbox app

Hello Rostom!

I bought it over the microsoft store account digitally.

yes it was showing me completed with a green tick. However, I already asked for a refund of the product

I see. Since you've already asked for a refund, you may instead wait for the result of your request. I hope it gets approved soon.

Hi Henry!

Sorry to hear about what happened. Let's see what we can do about this matter.

Just to confirm, where exactly did you buy your game? Did you purchase it digitally using your Microsoft account from the Store?

If so, please confirm on your account order history if your game order is showing there as completed https://account.microsoft.com/billing/orders, then check if it's on your correct Xbox profile by checking the gamertag showing on https://account.xbox.com/Profile

Hello Afruzu how are you?

My name is Ezequiel I'm an Independent Consultant.

What appears when you try to connect your internet on your Xbox? Are there any error codes or warnings?

Yes you can play this game offline, however you need to download content from it so you can play offline.

1-Open "My Games & Apps" on the Xbox console by choosing the "My Games & Apps" tile on the Xbox Dashboard or by opening the Xbox Guide and choosing the "My Games & Apps" option.
2-Find Microsoft Flight Simulator in the "Games" section of "My Games & Apps". Note: If you are installing or pre-installing Microsoft Flight Simulator, the game will immediately appear in the "Games" section and you can do this during installation.
3-Open the Microsoft Flight Simulator "More Options" menu by highlighting Microsoft Flight Simulator under "My Games & Apps" and pressing the "Menu" button on your Xbox controller.
4-In the Microsoft Flight Simulator "More options" menu, navigate to the "Manage games and add-ons" option and open it.
5-On the Microsoft Flight Simulator "Manage Games and Add-ons" screen, highlight and open "Microsoft Flight Simulator" on the right side of the screen.
In the "Microsoft Flight Simulator" menu, navigate to and select the "Manage installation to (storage device)" option.
7-On the Microsoft Flight Simulator "Manage Installation" screen, navigate to the "World - offline mode" add-on in the Microsoft Flight Simulator base game. Note: Selecting the "World - Offline Mode" add-on will install it, while unchecking it will either uninstall the add-on or prevent it from being installed.
8-After making the changes, navigate and select the "Save Changes" option on the right side of the screen.
9-Your Xbox will automatically update the Microsoft Flight Simulator installation in the background.

https://www.windowscentral.com/microsoft-flight-simulator-xbox-offline-mode-pack

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'12

Hi!

Did you double check if maybe the Microsoft Flight simulator icon/app appears via Windows search?
(Press windows key and start typing " Microsoft Flight Simulator", if yes, press right-click on in, and select delete

Restart your PC and try again.

Did you also check if the files for flight simulator was deleted from WindowsApps / XboxGames folder?

Greetings!