How to get my microsoft flight simulator back after verification files on xbox app

Henry Gama · Mar 13, 2023

i recently bought microsoft flight simulator 2020 and i downloaded it. the download finished literally yesterday when i was able to access the game, then today morning when i was trying to open the game it gave me a disc insert message. i tried to troubleshoot the problem by verifying the files again in the xbox app but it eventually deleted all my files and now i cant find the simulator anywhere. i tried redownloading it through my microsoft account again but it was telling me to buy the game again which how can i get my download option back because i paid $89 for this product and to download it again it will take ages

:)

Henry Gama

Hello Rostom!

I bought it over the microsoft store account digitally.

yes it was showing me completed with a green tick. However, I already asked for a refund of the product

Rostom L

I see. Since you've already asked for a refund, you may instead wait for the result of your request. I hope it gets approved soon.

Rostom L

Hi Henry!

Sorry to hear about what happened. Let's see what we can do about this matter.

Just to confirm, where exactly did you buy your game? Did you purchase it digitally using your Microsoft account from the Store?

If so, please confirm on your account order history if your game order is showing there as completed https://account.microsoft.com/billing/orders, then check if it's on your correct Xbox profile by checking the gamertag showing on https://account.xbox.com/Profile

JosefLBohorquez

Hi!

Did you double check if maybe the Microsoft Flight simulator icon/app appears via Windows search?
(Press windows key and start typing " Microsoft Flight Simulator", if yes, press right-click on in, and select delete

Restart your PC and try again.

Did you also check if the files for flight simulator was deleted from WindowsApps / XboxGames folder?

Greetings!

Lucas Lauer

- Please sign out of the Microsoft store and the Xbox app.

- Load Steam.

- From the Library section, right-click on the game and select Properties from the menu.

- Select the Local files tab and click Verify integrity of game files...

- Steam will verify the game's files. This process may take several minutes. Once the process is completed, the Check Window will automatically exit.

- Go to Start > Settings > Apps > Apps & features > Microsoft Flight Simulator > Advanced Options > Repair, then Reset.

Restart your computer. Make sure you are stilll signed out of the Microsoft store and the Xbox app. Run Flight Simulator again and please let me know how it goes.

How to get my microsoft flight simulator back after verification files on xbox app