How to get Microsoft to reprocess a declined payment?

Discus and support How to get Microsoft to reprocess a declined payment? in XBoX Sales and Promo to solve the problem; I use my cash app to pay for my Microsoft expenses including xbox live, except that this month apparently I forgot to set a reminder on my phone for... Discussion in 'XBoX Sales and Promo' started by stevenprentice, Oct 4, 2020.

  1. stevenprentice
    stevenprentice Guest

    How to get Microsoft to reprocess a declined payment?


    I use my cash app to pay for my Microsoft expenses including xbox live, except that this month apparently I forgot to set a reminder on my phone for the payment due date, and just got a notification that the payment was declined. The notification was from
    cash app, not microsoft. So I added the necessary funds to my account, but I’m uncertain how to get Microsoft to reprocess the payment. I went to my account information on Microsoft’s website, and it has the payment as pending, which i assume that in the morning
    or somthing it will change from pending to declined. I want to avoid any interuptions in service, so is their a way to act before this would happen? Or will Microsoft attempt to collect the payment again automatically before they terminate the service? Any
    information would be greatly apprecieated. Thank you very much

    :)
     
    stevenprentice, Oct 4, 2020
    #1
  2. ChrisGentile Win User

    Xbox Gold Renewal Keeps Charging the Wrong Card!

    Hey Bowenkge!

    Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

    support.xbox.com/.../payment-declined-cant-change-payment-option

    It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

    I hope this helps!
  3. Jakub Kušnír Win User

    Payment for fifa 23 preorder was cancelled

    It is only declined so how can I manage payment method?
  4. XBF Brad A Win User

    x-box-live gold

    Hi Citric,

    Thanks for reaching out to the forums. We understand you are having an issue with a renewal. If the card is in decline you will need to remove it. It is asking for the card due to auto renew turned on. Here is a

    guide for why the payment is declined    . Let us know how it goes.

    Thanks,

    Brad
  5. KyleKPittman Win User

    Xbox One returned for repair after less than a month

    Yeah I was at "Received at service center", then when I contacted escalation team 2 weeks ago, they reprocessed my order and now it says, "Packing material received by customer" and I was told to ignore this. They reprocessed it twice so far.
  6. XBF Leo G Win User

    Olá,o que acontece se eu comprar o xbox live gold se tiver um outro vencido para pagar? -[Translation - Hello, what happens if I buy Xbox Live Gold if I have another expired to pay?]

    Hello Gabriel,

    Thank you for posting on the Xbox forums. If you get a notification stating that the attempted payment for your Xbox subscription was declined due to an outstanding balance, you’ll need to pay the balance owed before you can renew your subscription. The
    article entitled, "The payment for your Xbox subscription was declined" contains more information about this scenario.
    Be sure to let us know the results!
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How to get Microsoft to reprocess a declined payment?

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