How to get in contact with Microsoft directly regarding Minecraft purchase

We're here to help each other, Deb.

Happy day, it has been a pleasure

Hello Débora *. my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of helping you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, who clarifies your doubts about Minecraft and I thought it was good information that you should have. consider:

Purchasing the game only assigns a license to the Microsoft account making the purchase. If you both want to play at the same time, you must each purchase the game on your own account.

Information source (Credits): https://answers.microsoft.com/thread/80c81b54-e9aa-43b0-a85a-e4f0554625fc

To resolve your refund question there is a form, which is the following:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Sincerely,
Oskayra.

Thank you Oskayra,

I will follow your advice & see how I get along.

I really appreciate your time helping me with this.

Best wishes

Deb

Thanks very much for this Ricardo.

Do you know how I can contact Microsoft directly regarding this?

[The text above is an automatic translation and may not be exactly the same as the original text]



Hello watchinger,

Thank you for contacting the Xbox Support forums. I understand you are receiving an error message when you launch Minecraft. You should not have to purchase Minecraft a second time. If you already own the game, it is most likely a different issue. To better assist, can you please provide more details regarding the error.



Is this a migration error you are receiving?

Are you seeing errors regarding your account?

Did you purchase Minecraft directly from the Minecraft website or Microsoft Store app?



Thank you,

-Tali