How to get a manual refund?

Hi there Taytay56789, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

If your refund has been denied, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

In case you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it as I mentioned before.

Please note that in this public community forum, we are just players trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

Hi 0rnatus!

This is clearly not the situation I want you to be in. I know how that feels. However, playing games online or multiplayer on consoles requires Xbox Game Pass Ultimate or Xbox Live Gold. That is how it works for a long time already.

If you really wanted to have it refunded, try to submit a manual refund request using this form here https://support.xbox.com/forms/request-a-refund

It will be reviewed manually by the Xbox team and hopefully it gets approved.

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

No complaining, just pointing out that you obviously didn't look.

My bad I forgot this forum was a ghost town. Lelz

Also, you're complaining about me complaining about others complaining about the game, so who knows what you're trying to accomplish by being the forum police