How to get a appeal

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Depending on the type of enforcement action or suspension you’ve received, your case may qualify for our appeals process. Kindly read and follow the steps on how to file an appeal or case review at https://support.xbox.com/en-US/help/family-onli....

I was just wondering how and why I was banned from Xbox live. I have recently received a ban from a game I have played for the past 3 years (Dead by Daylight) for using exploits and/or glitches for a competitive advantage, while I am confused I am also angry with this. The "glitch" I used did nothing to benifit me in any way, and in-fact hindered my ability to play. Not being able to play the game is fine, but having everything I have bought and worked for the past 10 years of my childhood taken away is extremely upsetting. Not only that, but having my long term Minecraft account taken away with years of progress in the dreaded "Hypixel Skyblock" is even worse, considering when I bought the game, It had nothing to do with Microsoft.

And to make matters even worse, Xbox support has been anything but helpful, I asked for a case review and then received an e-mail from a bot not even an hour later.

Is there anything I can do to get my account back or let alone my data/money?

Xbox support has nothing to do with suspension wouldnt be able to help with them. Only the enforcement team deal with bans/suspensions.

The only way to ask for a case review is from the https://enforcement.xbox.com/ which from what youve said sounds like youve already tried.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that for enforcement action there is a dedicated team that handles them which is the enforcement team that can be reached by reporting a player or by filing a case review.

The Xbox Support do not handle them and the best option now is to sign in to https://enforcement.xbox.com because there is no direct contact with them. I'm sorry.

Hi Jack! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration. But for enforcement actions, the Xbox enforcement team handles them. I know that this situation can be difficult for you. However, I regret to inform you that neither the community forums nor Microsoft support can assist with enforcement actions.

Since the scammer is blackmailing you, try to contact your local enforcement to report that person.

Just a friendly reminder that we are Xbox gamers just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

For additional information please refer to these links:

https://support.xbox.com/en-US/help/family-online-safety/enforcement/enforcement-history

https://support.xbox.com/en-US/help/family-online-safety/enforcement/enforcement-strike-system-faq

Kind Regards,
Darhlene

For information about your suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com