how to fix service info is unavailable

Hi Max.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Even though you haven't specified, it seems like you are indeed referring to your Xbox. I'm sorry for your issue, and I want to inform you that I don't have access to your data and your account, so I can't verify if ther is a problem with your account.

Given your generalized issue, where you're unable to play any title, I would recommend resetting your console. Following the instructions below, you can choose between 2 types of restoration: one, keeping your data, and the other, erasing them.

You can try the first option, and if it doesn't work, you can opt for the second. I hope this procedure can resolve your problem.

Even though there seem to be no issues with your router, I also advise unplugging its power for a few minutes, restarting the console, and trying again before proceeding with the reset.

To reset your console:

Press the Xbox button to open the Guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

You can choose between resetting and removing everything or resetting and keeping games and apps.
It's important you know that "Reset and remove everything" restores the console to factory default settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps, will be deleted.

Further information at
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Kind regards
Renato

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

Hey Jake,

Regarding your NAT type being unavailable, you may want to try this link out in addition to the great help provided above.

NAT Type: Unavailable in your network settings

Hope this helps!

Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation
loading screen when you power it back up. Reset youre router too