How to fix security code not going through listed email?

I’ve already checked all email folders and been through that link before. Customer support says the security code bug should be fixed in 24hrs hopefully it will be.

Hi, my name is Annanda, thank you for your question and for reaching out.

One of the most common situations regarding security codes is the codes reaching the junk/spam folders and not being noticed.

I recommend following this link since it has many useful tips to solve security code issues:

https://support.microsoft.com/accou...e-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

As mentioned on the same link:

" If you're still not receiving verification codes, you may have to choose another method or wait until you can access the phone or email you've listed. To protect your account and its contents, our support agents are not allowed to send verification codes or access and change account details. "

So please try following the steps on the provided link.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Best Regards, Annanda.

How to find your Microsoft account using your security information.

1. Look up your username using your security contact phone number or email address.
2. Request a security code to be sent to the phone number or email you used.
3. Enter the code and select Next.
4. When you see the account you're looking for, select Sign in.

Hey cindy,

One of the reasons you may not receive the code is because your security information is out of date and you can no longer access it (for example, you have changed email addresses or phone numbers).

To resolve this issue, you will need to update your security information. To learn how, go to Update All Microsoft Account Security Information.

If you do not receive the security code immediately, the delay may be due to problems with your wireless service provider or Internet service provider. Here are some things you can try:

• If you used an email address to get the code, check your junk mail folder.
• Try to wait a little longer. Some carriers process requests more slowly than others.
• If you still do not receive the code, use another security contact method associated with your account to obtain the code.

Hey Klevis_,

Did you forget the details to your Microsoft account or your PSN account? If it was your Microsoft account and you still remember the email which you associated with it?

How to find your Microsoft account using your security information.

1. Look up your username using your security contact phone number or email address.
2. Request a security code to be sent to the phone number or email you used.
3. Enter the code and select Next.
4. When you see the account you're looking for, select Sign in.

For a more detailed guide you can go to https://support.microsoft.com/en-us/help/13811/microsoft-account-how-to-find

I hope this helps you!