How to fix removed family account and it says “problem with account”

Hi,

Thank you for posting in Xbox forum.

Based on your description, it seems that your having some problem adding your Dad back to your family account. If someone is already part of a family group, they must leave or be removed from that group before joining another. They can also create a new Microsoft account to associate with a new family group.

To get full information on how this works, kindly follow the guide on this link Add people to your family group - Microsoft Support

Sincerely,

Leonardo_Y

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully

Leonardo_Y

Microsoft Moderator

Hello Alvaroda,

Sorry about the message you keep receiving. Unfortunately, that message is not for Xbox live. That message pertains to your family set up. Looks like you have a child account and the parent account associated to it is not valid, meaning was removed from
family , the account was deleted etc. You will need to fix the family issue first. You can view

add a family member and see how to add a child to a parent account and see if you are in a family by going to Settings>account>family if in a family will say what the parent account is.

Hope this helps.

Thanks,

Brad

Hey Ricardo,

No, she's currently not on any family account. That's the problem. Her (child) account appears to have been removed from my family account and safety settings changed so she now can't use it. I simply want to re-add her to my family account so I can fix her settings but it says try again on every attempt.

I've gone through full diagnostics with advisors twice but nothing seems to be happening.

update:

fixed it myself not long after this post lmao

if anyone has a problem similar like this what I did was:

go to settings and then to manage family and added a new member - created a new account that was definitely an adult account so I had permission to remove accounts from the family.

once this account was then in my family I then logged into it went onto settings and manage family on that account and then removed both my actual account and my brothers account from the family.

logged back into my actual account and was able to buy with no restrictions! <3