How to fix my Xbox Minecraft?

I downloaded the Xbox family app for my son and turn on allow multiplayer for him, but he still is not able to play multiplayer minecraft. Can anyone help?

How to fix Minecraft account

Hi Arturo, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Load the game page and click on "Install".

Another option is to download the launchers directly from the Minecraft Website:

https://www.minecraft.net/msaprofile

Try installing the legacy launcher: https://aka.ms/minecraftClientWindows

In case none of these options work, please, look for the purchase in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

So as I was playing on my minecraft world my game froze. I decided to shut down my xbox and then unplug it. When I loaded back into my Minecraft world, it said: “There was a problem loading this world.” How can i fix this so i can get back on my
world? Thanks.

My world says the same thing please fix this bug!

For me too PLEASE FIX, BUT HOW FOR MY BROTHER WORKS?? HE IS NOW HAVING FUN WITH HIS FRIENDS AT MINECRAFT! PLZ FIX IT!

HI,

I previously had Minecraft on a xbox 1 and was logged into my Microsoft account on xbox. However, I have now switched to ps4 and it will not let me sign in because my account is logged onto my xbox, how can I fix this?