how to fix my problem

Hello again, try to remember where you bought the Gift card, usually they have the region written on the card.

thank you for you'r reply I hope if i can know what my second type of my dollar

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello xVetto8362, by the image you sent you have two different currencies, one must be US dollar and the other type of dollar.

Unfortunately it is not possible to merge or transfer the currency, so you can spend what you have in your account when choosing a product select an account balance and the rest will have to be paid with your credit card.

Hello @chrisGuenther! I hope you're doing great today!

I would suggest preforming Soft Factory reset as it will fix this issue. You can reset your console using the Xbox Start-up Trouble-shooter. To bring up the Xbox Start-up Trouble-shooter, follow these steps:

1. Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the mains lead back in.
   
3. Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.
   
   (Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Start-up Trouble-shooter on these consoles by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button)
   
4. Continue holding the Pair and Eject buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Start-up Trouble-shooter.
   

To reset your console from the Xbox Start-up Trouble-shooter, use the D-pad and A button on your controller to select Reset this Xbox. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this does not fix the issue, please attempt to Perform an offline system update.

If the reset and the OSU did not fix the issue, it might be a hardware/ internal issue which means that your console needs to be serviced. You can request a repair order for it here.

Make sure to keep us updated!

I hope this helps you out!

Hey there!

Regarding on the Xbox not starting which is usually called black screen, and you explained to me that this happened because of the update, perhaps follow these steps:

https://support.xbox.com/en-GB/help/hardware-network/console/system-update-solution

Let me know if you have and it still doesn't work,

and if you managed to get it to work, do let me know also

Hope this link helps you!

Take care

Sparrow