How to fix Madden 23 update staying at 0%?

Kenny Rose · Nov 9, 2023

I reinstalled Madden 23. When it goes to update it just sits a 0.0% for hours till it stops. I've tried reinstalling from both the disc and store. The full game and update. Still does it. Installed off line and on line... I need help... How can I solve this issue? I just want to play some Madden while recovering after my surgery... Please help.

:)

Tomm_A

Hello Kenny Rose,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

Tomm_A

Hello Kenny Rose,

Greetings!

Thank you for posting in Microsoft Community.

It appears that you are having challenges reinstalling Madden 23 in your device. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What is the edition of the game you have purchased? Is it Madden NFL 23 Standard edition for Xbox One or Standard Edition Xbox Series X|S?

2. What troubleshooting steps have you done so far in your end?

3. Are you able to download or install other games?

For the meantime, here are the troubleshooting steps that we can perform:

1. Check your internet connection: Make sure that your internet connection is stable and strong enough to download the update. You can try resetting your router or modem to see if that helps.

2. Clear the cache on your Xbox: Clearing the cache on your Xbox can sometimes help with update issues. To do this, press and hold the power button on your Xbox until it turns off. Unplug the power cord from the back of the Xbox and wait for 10 seconds. Plug the power cord back in and turn on your Xbox.

3. Delete and reinstall the game: If clearing the cache doesn't work, try deleting the game and reinstalling it. Make sure to delete all game files, including saved data and settings.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Anthony Randolph

How can I get to zone coverage on my Xbox one game in madden 23

AdanRodriguez2

Thanks. Guess that's it then. As I'm trying to fix. Just found out my xbox won't update at all. It just stays at 0% trying to update a game

WattyNuela

Hello, the estimated response time for a support request is usually 48 hours or less

In the meantime you can try creating a post in the EA forums
https://answers.ea.com/t5/Madden-NFL-23/ct-p/ma...

How to fix Madden 23 update staying at 0%?