How to fix Kernel Power event id 41 (63) keyword 0x8000400000000002 crash

Daniel Skinner2 · Dec 16, 2022

Recently my Pc has been crashing under load with the kernel power 41 error. It seems to happen when a relatively intensive game is running after about 20 minutes to an hour. I had this problem about 2 months ago and a soft reset of windows seemed to do the trick but now it is back. I have seen no abnormal temperatures for the cpu or gpu and I ran a memory scan with no issues found. I've updated my chipset and gpu driver to no avail. Also, i've checked all of my drivers for updates with none needing one. It's also worth noting that the pc does not power off, but freezes and plays a loud sound and then displays the blue screen error has occurred. Help with this annoying problem would be much appreciated, thanks in advance.

:)

AnalogKnight_

Please check whether there are files in C:\Windows\Minidump. If there are, please use the cloud disk to share it with me.

XBF - Amory

Good morning, Airman! Thanks for the information here, I'll do my best to get it to whom can understand it better than I. 😉

That said, it would be helpful if you could submit a bug report through Feedback Hub. You should be able to attach the generated file to the report you submit, which will help a lot as well.

In the interim, would appreciate if you could give me additional information:

Are you on the latest NVIDIA drivers?
Are you overclocking anything at all, by any chance?
Have you changed your NVIDIA settings to anything other than the default?
Do any other intensive games (think high particle effects, lots of fancy graphics, stuff that makes your GPU run hot) trigger this?

A lot of the research I've got on this problem indicates that the problem normally has to do with a power failure somewhere in the hardware, which we wouldn't be able to diagnose through here. Other points have mentioned that it could be related to faulty NVIDIA drivers in a recent update, which we might not be able to help with too much (naturally, we can't speak for NVIDIA).

So let's get to ruling a few things out!

Airman7474

Thank you for the reply! So in a stroke of good luck after months of troubleshooting I *think* I managed to resolve the issue. I don’t know exactly how (I probably should have changed one thing at a time) but I ended up tweaking a few settings in the BIOS including disabling C-states, as well as PBO. I did not have any other over clocking set. Managed to run Flight Sim for hours without a hitch which was a first.

Johann - MSFT

Hello,

Thanks for taking the time to share about the problem with The Division 2.

Since you have mentioned that the issue only occurs when the game is running, it is likely that the issue is caused by the anti-cheat driver installed on the system. I recommend you to contact the game's developers for further assistance.

Based on the information you have shared, we understand that you are playing The Division 2, and since your concern is posted in the wrong category (Windows 11/Gaming), we will be moving this thread to the correct category (Game issues), where moderators in the corresponding category will assist you further on your concern.

Thanks for your patience and understanding.

Best Regards,

| Microsoft Community Support Specialist

Anirudh Rao

Thanks so much Johann.

I read about the anti-cheat driver causing crashes, and some articles also suggested to set the anti-cheat software's core utilization to a single core. I do that every time I run the game, but to no avail. The PC still crashes.

Thanks for moving the post to the appropriate category. Looking forward to any guidance.

Best,

Anirudh

How to fix Kernel Power event id 41 (63) keyword 0x8000400000000002 crash