how to fix driver error when connecting an xbox controller to windows 11 pc

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Harry, I don't know if your controller is updated with the latest firmware version, if so, follow this procedure below.

My Xbox controller has connection issues after the last update

https://support.xbox.com/en-US/help/hardware-ne...

Hello again, thanks for the feedback,I`ll be waiting for your reply.

Hi again,I've updated the firmware and now it seems to work. Thank you very much.

I don't have a USB that i can connect from my controller to pc so in the morning I will try it on my xbox and report back the results.

Hi Benjamin Woodford,

Welcome to Microsoft Xbox Community Forum. I understand that you are having trouble installing Xbox controller drivers on your Windows 11 PC.



Based on your description, it seems that your Windows 11 PC is not installing the Xbox controller drivers properly. This can cause the controller to show up as an unknown device in the device manager, and prevent you from using it with Steam or other games. There are several possible causes and solutions for this issue, which I will explain below.



One possible cause is that your Windows 11 is not updated to the latest version. Windows 11 is still in its early stages, and it may require some updates to fix bugs and improve compatibility with Xbox controllers. To check for updates, please follow these steps:

- Click the Windows button and open Settings.

- On the left panel, select Windows Update.

- On the right panel, choose Check for Updates.

- If there are any updates available, download and install them. The PC will ask you to restart to finish the process.



Another possible cause is that your Xbox Accessories app is outdated or corrupted. This app is essential for the proper operation of the Xbox controller on a Windows system, and it may need to be reinstalled or updated in Windows 11. To do so, please follow these steps:

- Open the Microsoft Store app on your PC.

- Search for Xbox Accessories and click on it.

- If the app is already installed, click on the three dots icon and select Update. If not, click on Get to install it.

- Once the app is updated or installed, launch it and connect your Xbox controller to your PC.

- Follow the on-screen instructions to update the firmware of your controller if needed.



A third possible cause is that your Xbox controller driver is incompatible or corrupted. This can happen if you upgraded from Windows 10 to Windows 11, or if the driver was damaged by some software or hardware issue. To fix this, you need to uninstall and reinstall the driver manually. To do so, please follow these steps:

- Connect your Xbox controller to your PC using a USB cable or a wireless adapter.

- Right-click on the Windows button and select Device Manager.

- Expand the category of Universal Serial Bus devices or Xbox Peripherals, depending on how your controller is connected.

- Right-click on the device that has a yellow icon or says Unknown Device, and select Uninstall Device.

- Check the box that says Delete the Driver Software for this Device, and click on Uninstall.

- Disconnect your controller from your PC and restart your system.

- After restarting, connect your controller again and wait for Windows to automatically install the driver.



If none of these solutions work for you, there may be some other issue with your system or your controller that requires further investigation. IWith that, kindly provide us with these details below:

- The model and serial number of your Xbox controller

- The version and build number of your Windows 11

- The error message or code that you see when trying to update or use the controller

- The steps that you have tried so far and their results

Let me know how it goes.

Kind regards,

Marrion