How to fix an Xbox one controller that won’t turn on?

Hi Mikey41williams, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Remove the batteries, wait for a few seconds, and reinsert them.

Once this is done, try to pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox Console.

Within 20 seconds, press and hold the controller’s Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

You can also check if there is an update for the controller.

To open the Xbox Accessories app on your console, press the Xbox button to open the guide.

Select My games & apps > See all > Apps

Select Xbox Accessories.

If you prefer, you can do it on a PC: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Let me know if it works!

I have done further investigation into why this is happening, and it turns out it really was the controller. The LT button seems to be jammed but I have no way of fixing it, as when I test out every single button, they all work aside from LT. seems to be the reason why it keeps going back to the first game in my home page. Thanks for the help anyways, I might just have to get a new controller now, as rapidly trying to press the LT button as hard as I can won’t fix it. I do have another controller but that one is also broken as it won’t turn on. I will create another post on that one. Thanks for trying to help.

Hi! can you still turn the console on? if yes, try this https://www.****/knowledge/how-to-fix-xbox-one-controller-not-syncing/

Hey there
JesseNieboer ,

Thanks for reaching out to the Forums for help with this. I can totally understand how confusing this could be. IF the troubleshooting steps that you have tried and that is outlined in The
buttons on my Xbox Adaptive Controller aren’t responding or My Xbox Adaptive Controller won’t turn on don't resolve the issue,
then I would indeed say that your controller might be experiencing a hardware problem. I suggest following the steps outlined here on

How do I replace my Xbox Adaptive Controller? to have your product replaced.

Hope this information was helpful.

Thanks!

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