How to fix an issue with my xbox profile after making a new primary address?

Hello

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Thank you for your understanding.

Respectfully

Leonardo_Y

Microsoft Moderator

Hi,

Thank you for posting in Xbox forum.

Based on your description, it seems that your profile and your online games won't launch when you are signed in Xbox Series using your new email address. We need to investigate this to find the best possible fix to this issue.

We would like to ask additional information to better understand the situation, such as:

• When did you make this changes?
  
• Are you getting error message/code when you try launching your games?
  
• What have you done so far?
  

So far, you can try the methods below and let us know if it helps.

• Power Cycle - check this link for the complete guide How to restart or power cycle your Xbox console | Xbox Support
  
  You can restart, perform a full power cycle, or physically disconnect your Xbox console to reboot it completely and fix many common issues. This process does not erase any of your games or data.
  

• Remove and Add your profile again
  
  - click on this link for the complete guide Add or remove an Xbox profile | Xbox Support
  

We hope this help. We look forward for your response!

Sincerely,

Leonardo_Y

it cannot be done, you can create an alias (new email address) for the account and then make that primary and remove the old address. but the account will always be associated with that xbox profile.

First, add your new Microsoft email address by signing in to https://account.microsoft.com/profile.

Once you have added the email address, set it as the new primary email address. After that don’t make any changes with the previous Microsoft email address, it will be set as secondary email on your account.

The detailed steps can be found on the link as well.

I found the solution.

Recently I've added an email alias to my Live account profile. The address was also my new primary email.

After I set the old email address as primary and restart my PC I was able to play.

Xbox Game Pass was pointing to an ID related to the new alias and was not able to find an active subscription.

This is a bug!!!

The subscription should be linked to the account not to a particular alias.

I hope this could help other gamers.